Is It Just Me, or are People Getting Ruder?

It is a brilliantly written book â€" simple without being simplistic â€" in the same league as Dale Carnegie's classic “How to Win Friends and Influence People.” And in an age when everyone seems to be a marketing, ... For example, whenever I leave a hotel room, I wipe off the counters; gather my towels together in one convenient spot; turn off the television, lights and air conditioning; return the iron to the closet; and make sure that all my scraps of paper are where they ...